Terms & Conditions

GENERAL CONDITIONS OF SALE of the website iacare.com

  1. SUBJECT
  2. These general conditions of sale constitute the only source of purchase contract for the sale of S.M. Group S.r.l., VAT No.: 07278720482 (hereinafter the "SELLER") products which the third party purchaser accepts unconditionally. You can find the SELLER in Florence (FI), Via Francesco Corteccia 28/1 – 50127, at +39 342 619 1858 and info@iacare.com.
  3. The general conditions of sale published herein shall govern the agreement of sale (hereinafter, for the sake of brevity, the “AGREEMENT”) to users of the website (hereinafter, for the sake of brevity, the “PURCHASERS” or “PURCHASER”), through electronic means, of goods (hereinafter, for the sake brevity, the “ITEM” or “GOODS”) displayed on the website iacare.com (hereinafter, for the sake of brevity, the “WEBSITE”), managed by the SELLER.
  4. The general conditions of sale published on the WEBSITE shall be viewed and acknowledged by the PURCHASER prior to the purchase of an ITEM; by sending the purchase order, the PURCHASER acknowledges having reviewed and accepted said conditions.
  5. Moreover, PURCHASERS will benefit from the protection provided for in the event of entering into distance agreements pursuant to Title III, Section II, of the Legislative Decree No. 206 of 6 September 2005 (“CONSUMER CODE”), as well as all further statutory protections set out for PURCHASERS under the same CONSUMER CODE http://www.codicedelconsumo.it/.
  6. The sections “SHIPPING AND DELIVERY”, “RETURNS AND EXCHANGE”, “PAYMENT” on the WEBSITE shall be considered to be an integral and substantial part of these general conditions of sale.

 

  1. CONCLUSION OF THE AGREEMENT
  1. In order to purchase GOODS, the PURCHASER shall send their purchase order and carry out payment according to the procedures described in the relevant sections.
  2. In particular, the steps to proceed with a purchase are as follows:
  1. The PURCHASER may have free access to the WEBSITE and view the main features of the displayed GOODS, including their price, as well as the images published to illustrate the GOODS themselves;
  2. The PURCHASER can select one or more GOODS which he/she intends to purchase, by including them in a virtual shopping cart. The contents of the shopping cart can always be viewed by the PURCHASER prior to placing the order; moreover, by accessing the shopping cart, the PURCHASER can find out, before buying and paying, any information related to the purchase of the GOODS, including shipping charges, relevant taxes and estimated delivery times;
  3. To make the purchase, the PURCHASER shall register on the WEBSITE, by providing their E-MAIL ADDRESS and choosing a PASSWORD, which will allow them to access the WEBSITE;
  4. As an alternative to the WEBSITE registration, the PURCHASER will be able to make the purchase as a guest. In this case, the data required to complete the order will be kept in the SELLER's database only for the period of time necessary for the execution of the order, and the PURCHASER will be asked to enter the same data for each new order;
  5. In order to complete the order, the PURCHASER shall also enter the SHIPPING ADDRESS and data required for PAYMENT in the shopping cart section;
  6. The PURCHASER may change the selected GOODS and data entered up until he final submission of the order.


  1. The PURCHASER can make payment by credit card or via PayPal.
  2. Once the purchase order has been received, the SELLER will send an order confirmation receipt to the PURCHASER’s e-mail address containing a summary of the information in relation to the purchase and will proceed with the order itself. In any case, the order shall be deemed to be accepted and, consequently, the AGREEMENT shall be deemed to be concluded when the PURCHASER receives the order confirmation in his/her e-mail account.
  3. The AGREEMENT will be filed in .pdf format and sent using the registered e-mail address; it will also be stored electronically by the SELLER.

 

  1. RIGHTS AND OBLIGATIONS OF THE PARTIES
  1. The SELLER will carry out the delivery of the GOODS to the address provided by the PURCHASER in the purchase order, using a dedicated carrier (hereinafter "CARRIER"). More in-depth information regarding the shipping timeframes, costs and locations can be found in the “ORDERS & SHIPPING” section of the WEBSITE.
  2. The SELLER assumes no responsibility for any errors in delivery due to inaccuracies or incompleteness when filling in the purchase order by the PURCHASER, or for any damage incurred by the GOODS after delivery of the ITEMS by the CARRIER to the PURCHASER. 
  3. In the event that one or more GOODS are unavailable, the SELLER will notify the PURCHASER by sending an e-mail to the e-mail address he/she provided at the time of registering on the WEBSITE. In this case, the SELLER will refund the PURCHASER – by crediting the PURCHASER’s payment card provided for purchase – for the sale price and also, where the purchase relates only to the one item which is unavailable, the shipping costs.
  4. In any event, the unavailability of one or more GOODS ordered shall not provide grounds for cancellation of the entire order by the PURCHASER, without prejudice to the right of withdrawal under the terms set out in the "RETURNS AND REFUNDS" section.
  5. At the time of delivering the goods by the CARRIER responsible for their transport, the PURCHASER is invited to check, in the presence of the CARRIER:
  1. That the packaging used to transport the GOODS is undamaged and not tampered with, even only in the materials used to seal the GOODS;
  2. That the QUANTITY and TYPE OF GOODS ordered is as indicated in the DELIVERY NOTE and ORDER.


  1. Should the PURCHASER find any irregularities or discrepancies, he/she is invited to notify the carrier upon delivery of the GOODS.
  2. The PURCHASER is solely responsible for the accuracy and correctness of the information and data he/she provides to the SELLER and shall undertake to promptly notify them of any changes in the previously provided data.
  1. PRODUCT WARRANTY
    1. The ITEMS are covered by the legal product warranty as provided by the Italian Consumer Code.

The SELLER is responsible for any lack of conformity existing at the time of delivery and arising within two (2) years. Any claim regarding defects, unless deliberately hidden by the SELLER, must in any case be brought no later than twenty-six (26) months from the date of delivery of the GOODS.